Services

Implementation
When purchasing an automated timekeeping system it's important to look beyond hardware and software components and assess the strengths and weaknesses of your time and attendance provider's services. If your automated timekeeping system is not backed by quality implementation and support services you may never achieve the goals set forth when the system was purchased. Because of the complex nature of time accounting -- from accurate pay rule application to deployment of sophisticated data collection devices -- it's important to be sure that the company trusted to implement your system fully understands your specific needs and goals. Only well-trained and experienced professional technicians can efficiently and effectively implement an automated timekeeping system with minimal disruptions to your day-to-day business.

Implementation of your UNITIME Automated Timekeeping System will be performed by a certified Unitime implementation specialist. These consultants have been put through a rigorous training regimen and are experts in automated data collection, time and attendance, systems integration, and application implementation. These are the same specialists who will be answering your support questions after the install so they have a vested interest in making sure your install is done right the first time. We understand the frustrations of implementation and the technical roadblocks associated with purchasing new systems. Our implementation specialists will put their skills and knowledge to work to help you stay on schedule and within budget.

Your implementation specialist will guide you through Unitime's unique Five-Phase Implementation Program, which will ensure that your UNITIME Automated Timekeeping System is deployed quickly and effectively. Following the implementation, Unitime Systems will back your new timekeeping system with high-quality technical support and quality assurance follow-ups.

Our goal is make sure that you are so satisfied with the implementation of your time and attendance system that you will be happy to tell your friends.

Unitime Customer Support Services
Professional customer support services is a key component to making your automated timekeeping system work. It is important to be sure that the company you trust to assist your staff in the daily operations of your timekeeping system is fully staffed and qualified to provide efficient and timely support services. Unitime Systems' customer support professionals have the training and experience necessary to keep your UNITIME Automated Timekeeping System running smoothly. Unitime customer support professionals receive continual training on both new and old products, features, and problems. Unitime Systems ensures that an adequate number of customer support professionals are always on duty and guarantees high quality support for every customer, large or small.

Training Services
Many different training options are available. Whether you need training on new and advanced features or simply want to cover the basics, Unitime training services can help you get the most out of your time and attendance investment. Training options include on-site and Web-based training sessions customized to address the topics and questions of your choice. In addition, Unitime Progressive Training seminars are offered throughout the year for users who want to master the latest features and custom report writing techniques.

On-Site Training
Whether you're looking to train new UNITIME users or give experienced users a course on advanced features, on-site training is a terrific option. One of Unitime Systems' certified implementation specialists will help you develop a customized course outline, compile training materials, and perform a training session at your facility and with your company's data. On-site training makes it easy for you to involve as many users as necessary and get the most out of your training dollars.

Web-Based Training
Web-based training offers a great way to quickly organize and perform training sessions for small groups of users. Users simply connect with a Unitime implementation specialist using remote access software and participate in the training session without ever leaving their desks. Available at an hourly rate, Web-based training sessions can be as long or as short as necessary and can be performed on short notice. Like on-site training sessions, Web-based training sessions are customized to cover just the topics and procedures you want to learn about.

Customized Training Manuals
Many Unitime clients elect to have Unitime's implementation specialists "train the trainers" and perform end-user training internally. To help ensure the success of these training sessions, Unitime Systems offers training manuals customized to cover only the topics and processes that end users need to know about. Customized training manuals are great reference materials that can be used again and again.

back to top^